faqs
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Frequently Asked Questions
What if I have problems loading an eBook or online activity?
Disable all pop-up blockers and try again. Verify that you have a flash player installed. If you are still experiencing problems, please contact the Nielsen Helpline at 1-800-423-4511.
What are the hours of the Nielsen Helpline?
8:00am EST to 9:00pm EST. If you reach the line after hours you can leave a message to be returned the next business day.
Do I have the correct Sun Java Plug-in?
To verify if you have the correct Sun Java plug-in, select the link below and click the VERIFY INSTALLATION button.
Sun Java Plug-in
Where can I get the Adobe Flash Player?
Install Adobe Flash Player for use with tutorials.
Adobe Flash Player
Where can I get the Adobe Reader?
Install Adobe Reader for use with viewing pdf documents.
Adobe Reader
Technical Requirements
Software
- All pop-up blockers should be disabled
- Compatible with Microsoft, Safari, and Firefox browsers
- Browser must be Java and JavaScript enabled
- A Flash player must be installed
Internet Connection
- 56 kbps or faster Internet connection
- A high-speed Internet connection is recommended for optimum performance
Hardware
- P133+ MHz processor
- 32+ MB memory
- 800x600 or greater screen resolution
- 16-bit sound card
- Speakers